Shipping Policy

Due to the handmade nature of our items, our processing times vary depending on the product. Most non-personalized and personalized items ship within 1-5 business days (excluding weekends and holidays), while custom items that include proofs (seating charts, custom signs, and custom designed items) ship within 1-2 weeks. 

Estimated delivery dates are stated for each item and are calculated based on production time and standard shipping speeds. 

Production time: how long it takes us to create and prepare the items for shipment
Shipping speed: how long the package is typically in transit with the shipping carrier

Please note that these dates are estimated and it is possible for items to arrive outside of this window due to things like holidays, shipping transit delays, etc. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Transit times vary depending on your location and the method of shipping selected at checkout. Estimated transit times are displayed under each shipping method.  

We cannot guarantee specific delivery dates as we cannot control delays in transit. If you need your order by a specific date, please email us at and we can check on this for you. 

Local Delivery & Pick Up

We currently do not offer local pick up or delivery options at this time. 

International Shipping

We only offer shipping to addresses within the United States at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

UPS cannot deliver to a PO Box. A shipment addressed to a PO Box and shipped UPS can experience delays, is not covered by any UPS service guarantees, and is assessed an address correction surcharge. Therefore, we will not use UPS for shipping addresses that include a PO Box. If your shipping address is a PO Box and you select UPS at checkout, we will ship your order via a USPS shipping method regardless of your selection at checkout. 

Refunds, Returns, and Exchanges

We do not accept returns as all of our items are personalized and made to order.

In the event that your order arrives damaged in any way, please email us within 48 hours at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at