RETURNS & EXCHANGES

Because we offer truly customized, made-to-order products, we do not accept returns or exchanges.

 

CANCELLATIONS

Order cancellations must be requested within 24 hours of purchase. However, if your item has already been made, we cannot process your cancellation.

 

ORDER SATISFACTION

Please contact us WITHIN 48 HOURS OF DELIVERY if there is a problem with your order and we will do our best to resolve it for you. Items will be not replaced or eligible for return after 48 hours of the delivery time stamp.

Depending on the circumstance, if there is a mistake on our end, we will replace the item free of charge or provide a refund. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If, and only if, we agree to a return, you should mail your product to: 1892 Lunger Drive, Brentwood, California US 94513. Items must be returned in the same condition in which they were received and must be delivered back to our shop within 7 days of return approval. Items returned without approval are not eligible for a refund.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please be aware that we do our best to represent the colors of all products in our pictures. All computer monitors and device screens display images differently, so slight color variation from your computer screen to print may occur.